Policies

The fine print, written plainly.

Refunds, cancellations, shipping, privacy and how to reach us — no legalese, no surprises.

Refunds & cancellations

If a physician declines your request, you get a full refund to your original card. You are never charged for an order we don't ship.
Once your order has been approved and sent to the fulfillment partner, it can't be returned. Prescription medication can't be resold or restocked for safety reasons.
If your package arrives damaged, warm or incomplete, email us within 7 days with a photo and we'll replace it or refund it.
You can pause or cancel a monthly refill any time from My orders → Manage card & plans. Cancelling stops future refills. The current month is not charged again.

Standard shipping costs $5 and arrives in about 6 business days. 2-day shipping costs $25 and next-day shipping costs $50. Refill shipments ship free.
Orders ship after a physician approves them, in discreet, tracked packaging. Delivery times start from approval, not from payment.
We only ship where the prescribing physician and fulfillment partner are allowed to. If we can't ship to your address, we'll let you know before you're charged, or refund you in full.

You must be 18 or older and answer the medical questions truthfully. Every prescription is up to a licensed physician, who can approve it, change it or decline it.
Prices include the medication and the physician's review. Sales tax is added at checkout where it applies.
Nothing on this site is medical advice. Results vary from person to person, and we don't promise any specific outcome. Call 911 in an emergency.

Your health answers and lab results are only shared with the physician reviewing your file and the fulfillment partner filling it. We never sell your information.
Card payments are processed by Stripe. We never see or store your full card number.
We use cookies to keep your cart and sign-in working, and to understand which pages help people. You can turn off optional cookies in the cookie banner.
To see, correct or delete your information, email privacy@amerikaglobal.com and we'll respond within 30 days.

Orders, refunds and shipping: care@amerikaglobal.com. We reply within one business day.
Medical questions or side effects: care@amerikaglobal.com, subject “Clinical”. A licensed provider reviews these.
Privacy requests: privacy@amerikaglobal.com.